FAQs
1. What payment methods do you accept?
At Evarne, we accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for convenient and secure transactions.
2. How long will it take for my order to arrive?
Once your order is processed, delivery times for orders typically range from 6 to 12 business days (Monday to Friday).
For international orders, such as those to Canada, the estimated delivery time is usually 6 to 12 business days. Please note that delivery times may vary based on location and shipping carrier delays.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA and Canada.
4. Can I track my order?
Absolutely! Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can easily monitor the progress of your delivery online through the shipping carrier's website.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition with tags attached.
6. How can I contact customer service?
If you have any questions or need assistance, our friendly customer service team is here to help.
You can reach us by phone at +1 267-399-4382 during our business hours (09:00 AM to 05:00 PM, Monday to Friday) or via email at support@evarne.shop. We strive to respond to all inquiries promptly.
7. Can I make changes to my order after it has been placed?
If you need to make any modifications to your order or change the shipping address after it has been placed, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
8. Do you ship internationally?
Yes, we ship internationally to select countries, including Canada. International shipping costs may apply and will be calculated at checkout based on the destination and package weight.